EDSL Complaints Procedure
If an applicant is not satisfied with any aspect of the training and evaluation procedure, they will be asked to put the complaint in writing to firstname.lastname@example.org. Every effort will be made to resolve the issues with the applicant and their company. All complaints will be logged on our Complaints and Appeals register and responded to within 15 working days of receipt.
Complaints will be discussed internally by those involved with the process with the aim to resolve any issues with the complainant in a constructive, impartial and timely manner. Outcomes will be logged then discussed in the next management review to establish a corrective procedure.
If a complaint is unresolved within these 15 days the complaint will be escalated to the Managing Director of EDSL.